Frequently Asked Questions

How long does shipping take?

Standard shipping takes 3-7 business days within the United States. Express options are available at checkout.

Do you offer free shipping?

Yes! Free shipping on all orders over $35 within the United States.

Do you ship internationally?

Currently, we only ship within the United States. International shipping is coming soon!

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us for a full refund or exchange.

How do I initiate a return?

Simply email support@shoppupshine.com with your order number and reason for return. We'll guide you through the process.

Are PupShine products safe for puppies?

Yes! All our products are formulated with gentle, alcohol-free, paraben-free ingredients that are safe for puppies and adult dogs.

What scent options do you offer?

We offer Unscented and Fresh Coconut scent options across our product range.

Are the ingredients natural?

We use gentle, safe ingredients that are free from alcohol, parabens, and harsh chemicals. All formulas are cruelty-free.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also use our Track Order page.

Can I modify or cancel my order?

Please contact us within 2 hours of placing your order. After that, orders may already be in processing.

Do you offer subscription plans?

Subscription options are coming soon! Sign up for our newsletter to be the first to know.